Troubleshooting

Videos that relate to a specific issue and how to solve the issue

Camera Found but Unable to View
If you have found your camera using the Find Cameras button but could not connect to it there are a few solutions to try: You should see the message &qu...
Wed, 20 Feb, 2019 at 4:28 PM
Recording Length is (null)
While in the View Recordings menu and accessing your session recordings, you may experience a black screen when selecting a recording and it will fail to co...
Mon, 25 Feb, 2019 at 2:12 PM
Device was Deactivated
If you have accidentally signed out of your device, or have deactivated your device, you will need to reactivate your Apple TV Live subscription before you ...
Thu, 26 Mar, 2020 at 11:28 AM