SUPPORT FAQ
iPhone Can't Connect to the Controller or Viewer
Local Network access in iOS Settings
Quick fix: Turn on Local Network access for the SideLine Scout app in iOS Settings, then close and reopen the app. |
Why can't my iPhone connect to the Controller or Viewer?
The most common cause is that Local Network access is turned off for the app on your iPhone. Your SideLine Scout system runs on its own local network, and iOS requires each app to have permission before it can find and talk to devices on that network. Without it the app cannot see the Controller, even when your phone is connected to the correct Wi-Fi.
What is Local Network access?
It is an Apple privacy setting that controls whether an app can discover and connect to devices on the network you are connected to. SideLine Scout needs this permission to reach your cameras, Controller and Viewer.
How did it get turned off?
The first time you open the app, iOS shows a pop-up asking if the app can find and connect to devices on your local network. If Don't Allow was tapped, the setting stays off until it is changed in Settings. It can also be switched off manually at any time.
How do I turn it on?
Open Settings > Scroll to Apps > Select the app > Enable Local Network.
Do I need to restart the app?
Yes. Fully close the app by swiping it away from the app switcher, then open it again so it picks up the new permission.
How do I know it worked?
The app will find the Controller and you will be able to view and capture video as normal.
I turned it on and it still won't connect. What next?
- Confirm your iPhone is connected to your SideLine Scout Wi-Fi network and not a school, guest or cellular connection.
- Make sure the app is updated to the latest version in the App Store.
- Restart your iPhone and try again.
- Still stuck? Contact support using the information below.
Does this apply to iPads too?
Yes. iPads use the same Local Network setting. If an iPad cannot connect, follow the same steps above.
Need help?
Phone: 918-777-3794
Email: gethelp@sidelinescout.com
Hours: Monday through Friday, 7:00 AM to 4:00 PM Central
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